Frequently Asked Questions
How do I determine my ring size when shopping online?
We provide a comprehensive ring size guide on our website to
help you determine the perfect fit for your ring. You can use our printable ring sizer or follow our step-by-step instructions to measure your ring size
accurately from the comfort of your home.
What materials are used in your jewelry pieces?
We use only the highest quality materials in crafting our
jewelry pieces. Our collections feature a variety of materials, including precious metals such as gold, sterling silver, and platinum, as well as gemstones sourced from reputable suppliers. Each piece is carefully crafted to
ensure durability, beauty, and lasting quality.
Do you offer customization or personalized jewelry options?
Yes, we offer customization and personalized jewelry options for many of our pieces. Whether you're looking to engrave a special message,
add a birthstone, or create a one-of-a-kind design, our expert craftsmen can work with you to bring your vision to life. Please contact our customer service team for more information and assistance with customization requests.
How should I care for and clean my jewelry to maintain its quality?
To keep your jewelry looking its best, we recommend gently
cleaning it regularly with a soft cloth and mild detergent. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and abrasive materials. When not in use, store your jewelry in a dry, clean place away from direct sunlight and moisture. For specific care instructions, please refer to the care guide
provided with your purchase or contact our customer service team for assistance.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If
for any reason you are not satisfied with your order, you may return it within 15 days of receipt for a full refund or exchange, excluding shipping costs. Items must be returned in their original condition and
packaging, with tags attached. Personalized and custom-made items are not eligible for return or exchange unless they arrive damaged or defective. Please refer to our full return and exchange policy on our website for more details.
If you have any further questions or need assistance with a return or exchange,
please contact our customer service team.
Can I request a certificate of authenticity for my jewelry?
Yes, we provide certificates of authenticity upon request for
all our fine jewelry pieces. Please contact our customer service team for assistance with obtaining a certificate.
Do you offer international shipping?
Yes, we offer international shipping to many countries
worldwide. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping information page for more details.
Are your jewelry pieces ethically sourced?
Yes, we are committed to ethical sourcing practices. We work
closely with our suppliers to ensure that our materials are responsibly and sustainably sourced, and that fair labor practices are upheld throughout our supply chain.
Do you offer gift wrapping services?
Yes, we offer complimentary gift wrapping services for all
orders. Simply select the gift wrapping option during checkout, and your jewelry will be beautifully packaged and ready for gifting.
How can I contact customer support if I have further questions?
If you have any additional questions or require further
assistance, our customer support team is here to help. You can reach us via email at support@ghjewellery.com, or by phone at +1(289)917-1317. We strive to respond to all inquiries promptly and provide the best possible assistance to our customers.